1. Standard 30 day return policy:
If you do not like / are not satisfied with an item within 30 days, starting on the day after the day on which you took delivery, you can return the item for a refund or an exchange providing it is in a perfect and resalable condition. You are liable for all return carriage costs in relation to returns / cancellations. The product must be returned in the condition it was received.
2. Manufacturer's warranty:
Beyond this 30 days period, you are covered under the manufacturer's warranty which is typically 1 year. please note the buyer is liable for all return carriage costs in relation to returns. If your product becomes faulty during this period, you should contact us via email to receive technical support in the first instance. We will then arrange for your item to be repaired or replaced or provide details of the manufacturers local service center.
If goods returned under this clause are found to be in full working order, an inspection fee of USD 20.00 along with the cost of carriage will be charged to you before the goods can be released.
PLEASE NOTE: ALL RETURNS MUST BE ACCOMPANIED BY A VALID RETURNS NUMBER.
Any items are returned at your own risk. We strongly advise you to take care when returning items to us for example, by ensuring the goods are correctly addressed & adequately packaged. Items that arrive back damaged or destroyed as a result of poor packaging will not be accepted. These items will be resent to the customer at the customer's expense.
