Delivery
We offer free
ground shipping on any order through our store anywhere within the Continental US,
except orders which require freight shipping. We aim to process your order
within 1 business day of receiving the order. Generally, orders will be shipped
via UPS Ground or FedEx Ground/Home Delivery. Orders to Alaska and Hawaii will
require additional shipping costs. You can contact us for quotes before
ordering. We do not ship to P.O. Boxes, APO, or FPO Addresses.
On orders
that require freight shipping please email us for a shipping quote prior to
ordering. Freight shipments require a commercial address with a loading dock,
or you must be willing to pay for additional delivery charges such as
(Residential deliver, and or liftgate fees). Freight carriers will contact you
to schedule a delivery time and require a release signature upon delivery.
Returns
To return an
item, open a return through your eBay account. We will respond with the return
address and an RMA number for you to enclose with the returned product.
Products are
eligible for return within 30 days of receipt of the product. Per eBay policy,
items must be shipped back to us within five (5) days of receiving a return
shipping label.
We will only
pay for return shipping on defective merchandise or items damaged in shipping.
Unless the
product is defective, incorrect, or has been damaged in transit, you will be
responsible for the costs of returning the products to us.
A product is
considered defective if one or more of these conditions apply:
(a) has been
sent to you incorrectly due to our error;
(b) arrives damaged;
(c) does not conform to its listed product description.
Any damage to
the product once it is in your possession does not make the product defective.
All items must be free of any cosmetic damage, including from installation.
Items that
are deemed to be faulty or incomplete due to customer error will be returned to
you and a refund will not be granted.
We will
process your refund through PayPal within two (2) business days of receiving and
inspected the returned item.
Warranty
Our warranty
is designed to give you total peace of mind when you buy official Super Grip
Tire products directly from our official eBay store only. Products purchased
from other sellers are not included in this policy and you must go through the
vendor you used to purchase the item.
If you have a
problem with a product, please contact us and we will try to help (please do
not return the item to us without first communicating the warranty-related
issues).
Please note
that damage to any part due to incorrect installation by yourself, a Dealer or
a workshop, as well as damage arising due to reasonable wear and tear are not
covered by our warranty.