Shipping

24 hour shipping for most items. We try our best to ship most of our packages by FedEx Ground the same business day if checkout is completed by 2:00PM PST.

On many items we offer multiple shipping options in addition to the standard ground shipping. Please contact us for other shipping options.

Emergency Overnight Service: On many parts and some servers we offer emergency overnight shipping. Contact us if you need this service. Overnight shipping is expensive but we understand the urgency when a production server is down.

Alaska, Hawaii, PR, Canada Shipping: The shipping prices listed are for the 48 contiguous states. If you want the product to be shipped to Alaska, Hawaii please request an invoice as the flat shipping fee does not apply for these areas. We will search for the cheapest shipping to your area. As a general rule we do not ship to Canada but we do make exceptions if the customer is willing to schedule the shipping and handle the customs paperwork.

Terms

Five Stars Feedback Requested: We have built our business and work hard to earn your positive feedback. If at anytime you are not satisfied, please contact us first before leaving neutral, negative or 'Item Not as Described' feedback. We want you to be satisfied.

60-Day Warranty: This product is warrantied for 60 days from the date of shipment against defective arrival. Any Defective or DOA product must be reported within 60 days of shipment. Each product is tested and is in working condition when it is shipped. Unfortunately on rare occasions, damages may occur during shipment. If this happens, don't worry, we will stand behind our products!

Warranty Return Policy: We reserve the right to provide either a replacement product or refund if the product is found to be defective. No returns will be processed after the warranty period is over.

Restocking Fee: We cannot guarantee compatibility with your equipment or software. If you have any doubts, or more information is needed, please visit the manufacturer's website. There is a 15% restocking fee for returning a non-defective item.

Payment

Payment Requirements: Payment must be received within 7 days of close of auction. Product availability is not guaranteed after 7 days. If you, for some reason, can not pay within 7 days, please notify us of your situation. If after 7 days we have not received payment without notification, we will file for a non-paying buyer notification, and we will resell the item.

Sales Tax: If we are shipping to an address in the state of California, a sales tax of 9.25% of the purchase price will be added to your transaction. There is no sales tax charged for shipping to other states besides California.

We use the automated eBay system to process non-payment claims after 7 days.

Contact Us

If you have any questions or wish to discuss alternative payment options, contact us and we will do our best to accommodate you.