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Default Shipping Cost or Free Shipping Information:
▲ Default
shipping cost or free shipping service is only for the
customers from Canada or the lower 48 United States by
Canada Post, USPS or the UPS Ground. Customers from other
areas or needs other shipping ways, please contact us.
▲ Buyers
from Guam, Puerto Rico, Virgin Islands, American Samoa,
Alaska, Hawaii, PO Boxes, APO/FPO addresses or other
countries/areas, there WILL be extra shipping costs, please
contact us for more detailed information.
▲ Please
make sure your address is valid for both UPS and USPS services.
Any costs incurred because of incorrect or undeliverable
address should be undertaken by buyer.
Handling Time: Shipping
is usually made in 1-3 business days after payments cleared.
Orders are processed from Monday-Friday; Not on the weekends
& public holidays.
Sales tax / Customs
duties: Any
sales taxes or Customs duties are not included. If came out,
they must be undertaken by the buyer.
Damage In Shipping: Email
or call us First! We will work with you to get the case
resolved in the fastest method. |
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If you are not 100% happy with your purchase,
please contact Us. Please don't directly opened a request or
case without informing us, or else, we will do some
discounts on the warranty and other sales-services later on.
Hope for your understanding.
Returns & Exchanges
▲ All
returns must be made within 14 days of delivery date. Items
must be in new, unused condition, with all original
materials included with the shipment. A partial refund may
be applied for opened or damaged items, depending on the
condition.
▲ Items returned under
the buyer’s remorse: The return shipping fee must be covered
by the buyer; The original shipping cost will also be
deducted from the refund. 15% restocking fee of the items
purchase price will be charged.
▲ Returns that are the
result of our seller's error: Buyer will receive a full
refund of the item as well as shipping charges
▲ All returns
require a RA (Return Authorization) number that will be
given by our seller. Please contact with us at first for
more details.
Defective & Damaged Products
▲ If
product was received damaged or not as described, please send
us some pictures or videos, so we could well understand your
problem, then solve them for you ASAP. Besides, it's much
helpful for us to claim with UPS, remind our related
department to pay much more attention to packaging later on.
Hope for your understanding.
▲ Replacement
or refund of defective or damaged products can only be returned
in exchange for the exact same product, or else, the
purchase price will be refunded back to your original
payment method.
▲ If an item is received
damaged, customer service must be contacted within 7 days of
receiving your item. All returns require a RA (Return
Authorization) number as above. |
