THIS IS A SERVICE TO REPAIR YOUR SCREENLOGIC
ADAPTER. THIS REQUIRES YOU TO SEND US YOUR ADAPTER.
We can fix issues with the Pentair ScreenLogic network device that others can’t. The standard tools used by others, including Pentair Phone Support, often fall short But we have the tools and know-how to go further. Some issues are actually hardware related, but most are firmware issues that, with the right tools, can be corrected without the need to replace your adapter. Hardware issues are repairable as well for an extra charge as described below.
HERE’S HOW OUR SERVICE WORKS:
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Purchase our repair service from this ebay
listing
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Within 24-48 hours we will send you our shipping
address
- Before you ship your adapter please write down the Pentair: xx-xx-xx number, or take a photo of the side label with this number.
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Ship your ScreenLogic adapter to the address
provided. Please use a shipping service with tracking such as USPS Priority
Mail. YOU MUST PAY THE SHIPPING COST TO SEND IT TO US.
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If your system uses the wireless connection kit,
we advise you send us both the indoor and outdoor transceivers for evaluation
as well.
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Your adapter will be evaluated within 24-48
hours (weekdays) after we receive it. (When possible, we work on weekends,
but this is not guaranteed.)
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Firmware issues are repaired at this time. We
will connect your adapter to one of our systems for final testing. You will be notified
and instructed how to log-in remotely to see your adapter on your phone,
computer etc.
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We wait for your confirmation, then ship your repaired
adapter back to you.
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Keep reading terms below…
Terms and other issues:
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Hardware repairs are performed with a mix of new and used
parts. We reserve the right to repair your device with used parts.
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If we can’t repair your adapter with Firmware
methods you will be given 3 choices
o
1) If
hardware repairs can be made, we will send you a quote to fully repair your
adapter. If you approve the price, we will complete the repairs. Once your adapter
is repaired, we will connect it to one of our systems for final testing. You will be notified and instructed how to log-in
remotely to see your adapter on your phone, computer etc.. Once we are paid in
full, your adapter is shipped back to you.
o
2) If
you do not wish to pay for the required hardware repairs, by your request, we
will give you a $40 partial refund and ship your adapter back to you to the
address you provide.
o 3) You can trade-in your adapter and receive a full refund. We understand that sometimes it’s a smarter choice to purchase a new adapter. We need spare parts to help keep our prices low. Pentair does not sell these parts. Your trade-in will help us keep this service available to others. With your trade-in we will refund the full price you paid for this ebay listing.
- We can’t guarantee your original issues were not fully or partially caused by your home network, router, or internet service provider. This is why we put your adapter on our network first, for you to remotely observe that we have repaired it. Therefore, once you confirm you can connect remotely, there is no refund.
A few things you should consider first:
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You should have a decent knowledge of networking
basics before using our service.
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Your repaired adapter will be shipped back with
Pentair's most up-to-date firmware.
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Your adapter with be set to DHCP. If you are
using this service, you should know what that means, or have someone with basic network skills available to help you.
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If you use the wireless connection kit, be aware
it has a limited broadcast – limited by distance and obstructions and RF interference. You may need to move your transceivers closer together or have
the means to hardwire your adapter directly to your Pentair controller at the
pool/spa equipment pad to fully test.
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Some adapters are not repairable and have to be
replaced. Or, the cost to repair is too high to be considered. This is why we do
offer partial refund or trade-in for these cases. Please understand we must get
paid for our services even if it is only for the evaluation and report back to
you.