1. Please ensure that the shipping address is 100% correct.
Please ensure that your address can receive the package.
2. Please provide the correct phone number
Here are some warm tips:
It is recommended to fully charge the battery when using it for the first time
Discharge the new battery use to 5%(not to 0%) and then charge to 95%, and cycle 3-4 times.
It's best to take out your original battery and compare it with our the battery.
IF "Item not received"
Almost all packages will be delivered within the expected time.
Very few packages cannot be delivered on time due to bad weather conditions and uncontrollable factors.
(If your package delivery fails, we will refund or send you a replacement)
If something goes wrong, please feel free to contact our
customer service first. Our customer service will reply to you within 48
hours (there is a time difference between us, weekends are not business
days) and provide you with a reasonable solution. Don't worry, your
order has a protection period of several months.
In
order to solve the problem for you faster, it is recommended to tell
customer service about the specific model of your laptop or attach a
picture of your original battery when you send an email to them.