Delivery on most of our products is completely free to the mainland UK.

Please note this does not include the following post codes and locations for larger/palletised items: Scottish Highlands and Islands (KW, IV, PH, ZE, HS, FK17-onwards, G82-onwards, AB31-onwards, PA21-onwards, PO31-onwards). The Isle of Wight, Isle of Man, Channel Islands and Northern Ireland. Delivery to these locations is subject to additional surcharges, we make every effort to make the surcharges as reasonable as possible. Please contact us for more information regarding this.

Time Frame
Most courier deliveries take place between 8am to 6pm Monday to Friday. We cannot give time slots.

Re-delivery charges
In situations where deliveries have failed on two occasions due to customers not being present to take delivery of the goods a re-delivery charge may apply. This will be at the choice of both us as the vendor and the courier depending on circumstances.

Damages
Please check the contents of your order. All damages must be reported within 24 hours of delivery. Contact us through ebay messaging service and attach images for a quick resolution.

Customers have 30 days to return goods for refund.

Change of mind
If you change your mind, please open a ‘returns request'. It is the customers responsibility to return the goods within 30 days of the date of purchase. Goods must be new, unused and in re-salable condition. Goods arriving to our warehouse in non-resalable condition or damaged will be subject to a restocking fee of at least 20%.

Palletised and heavy items
Contact us for a quote on the return of heavy or palletised items.

Exchange
We do not offer exchanges on returned items. Customers will need to place a new order for the correct item.

Incorrect Item Delivery
In the event of a mis-pick please contact us directly to resolve the issue. Opening a case with eBay or a payment dispute will take longer to settle.

The following payment methods are offered at eBay checkout:

• PayPal
• PayPal Credit
• Credit card or debit card
• Apple Pay
• Google Pay

Damages
Please check the contents of your order. All damages must be reported within 24 hours of delivery. Contact us through ebay messaging service and attach images for a quick resolution.

Booking fitters and engineers
Please do not book engineers until you are in receipt of the goods. We cannot be held liable for any costs incurred if goods arrive late, damaged or missing parts.