Dear customers
we guarantee that all items we sell have undergone strict quality control inspections to ensure you have an excellent
product experience. At the same time, our warranty policy can make you rest assured to buy furniture products from
us. All items sold by PURPLE LEAF are covered by the following comprehensive product warranties.
Note: The price of the products on our website will fluctuate with the cost, and we will not refund any
difference caused by this.
1.Accepted Return
(1) 30 Day Unconditional Refund Guarantee for Unopened & Unused Items Return warehouse：
3495 DONALD LEE HOLLOWELL PKWY, STE116, ATLANTA GA, 30331 USA.
(2) If you are not satisfied with your purchase, or for whatever reason, You no longer want this product within
30 days after receiving it, you may contact us for a return and refund. Kindly note that in cases the return
shipping fee is the customer's responsibility and is non-refundable. Items MUST be returned in their original
packaging, unused and unopened in order to qualify for a product refund.
(3) The customers should pay for actual cost of return shipping because of their remorse. But don't need to pay for
defective producets return. And there is no restocking fee. These fees need to be settled in U.S. dollars.
(4) Note that the returns shipping fee is non-refundable and products must be returned unopened and unused for
a refund.
(5) If the boxes has been opened, the buyer needs to send a picture and confirm with the seller. Only when the
confirmation does not affect the normal use can the return be supported, and the buyer needs to afford a certain
amount of goods loss charge.
(6) Please ensure to return the item with its original packaging and accessories in the same condition as when you
received it.
2.Not support the return
(1) Return is not accepted
when damage is caused by unauthorized maintenance, misusing, collision, negligence, abuse, etc.
(2) Arrived damage
If the item you have received is defective or damaged, contact our customer service at the first time and provide us
with the order number and the photos or a video of the defective or damaged item in 7 days. In this case, after our
checking, we can give a full refund.
(3) Missing part
If your product parts damaged or missing, we can send the new parts to you or partially refund you. If the part
affects product function or use, you can't repair it by yourself or the local technique person, and we will send a new
item with you or a full refund.
(4) Doesn't work or defective
When you received the product that doesn't work, you can ask our customer service for help, we'll give you the
related technical reply; if it doesn't work still, you can ask for an refund. When you received the product is defective,
and you can ask our customer service to give you technical support or solution, if you can repair it by yourself
or local store, we will provide you with some compensation.
(5) Incorrect Package Sent
If the item you have received differs completely from the one you ordered, please do not hesitate to contact our
customer service and to provide us with the following proofs in 7 days: Photos or a video of the incorrect item.
We will send the new item to you.
3.Return Confirmation
(1) Contact us to get a return shipping label. submit order , a clear picture or video, and shipping packaging to
confirm your return is accepted.
(2) When returning your package, please make sure the item is in good condition with all accessories inside.
Affix the return shipping label that we provided to the package, ship it to the address our customer service sent you.
(3) Your package will be returned to
3495 DONALD LEE HOLLOWELL PKWY，STE116，ATLANTA GA，30331 USA.
4.Refund and Compensation Process
