Feedback Policy
We provide timely customer support to all purchasers.
We will respond to your inquiry within 24 hours. Our working hours are from 10:00 to 20:00 Japan time.
Once you have received your item, please make feedback for us as this will let us know that you have received your item.
In case of damage, please be sure to take pictures of the following items and send them to us
1. Photograph of the entire item
2. Photograph of the damaged part
3. A photo of the condition of the cushioning material in the package
4. A photo of the condition of the cardboard box it arrived in
Payment Policy
We accept payments with credit cards, debit cards, gift cards, Apple Pay, Google Pay, PayPal, and PayPal Credit.
Please use the payment method of your choice.
These are all offered at eBay Managed Payments.
Return Policy
Basically, no claims, no returns.
Please take a good look at the pictures listed and be sure to review our sales policy before purchasing.
However, if your purchase is defective or faulty, we promise a money-back guarantee within 30 days of purchase.
However, you will be responsible for the shipping costs of returning the product to us for reasons such as you do not like the product or it is not what you expected.
For exchanges and refunds, we require the original receipt or a record of the purchase in our system. Also, the product must be in its original condition, including box, packaging, and all accessories. Basically, shipping and handling charges are non-refundable.
Sales Policy
Purchasing with an Offer
If you do not pay within 4 days, eBay will cancel the offer at your convenience, and you will be deemed to have no intention of purchasing the item.
About the Auction
Bidding is a contract - Bid only if you are serious about purchasing the item.
If you are the winning bidder, you are entering into a legal bidding contract to purchase the item.
If payment is not received within 4 days, the item will be offered to the next highest bidder or may be relisted at the seller's sole discretion.
What the buyer must understand about the
About all items for sale
-The item is used and may have some deterioration or scratches on the box. Please check the images for details.
There may be scratches or deterioration that cannot be seen in the pictures.
There may be a slight smell attached to the product.
Please understand these items before purchasing.
About items for sale such as clothes, shoes, and accessories
There may be listings with no size information at the time of sale. Please be sure to inquire about the size before making a purchase.
The sizes listed may be Japanese sizes. Please be sure to inquire about the size before making a purchase.
Regarding electrical appliances and other items for sale We sell electrical appliances that operate on Japanese voltage. Please convert the voltage to that of the country in which you will be using the product before using it.
Using a transformer will solve this problem.
About the sale of serial codes, etc.
We will send you a piece of paper that actually contains the serial code.
Therefore, some serial code items for sale may require shipping charges in some cases. In such cases, you will be responsible for the shipping costs.
Please make sure you understand all of these details before making a purchase.
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Statement on Legal Compliance and Quality Assurance for the Sale of Used Goods
In our business, all used items are sourced based on the principle of "First Sale," meaning that the products we sell were originally purchased directly from manufacturers or authorized dealers by general consumers and then acquired by us directly from those consumers or certified resellers. This clearly guarantees the origin and quality of each item. We strictly adhere to the following practices:
Legal Compliance:
All products handled by our company comply with the Lanham Act, Common Law infringement, Unfair Competition Prevention Laws, and equivalent laws in other jurisdictions. We thoroughly verify the origin and rights related to each product and seek legal advice as necessary.
Quality Assurance:
Before listing items for sale, we rigorously clean, disinfect, and perform quality control checks on every product. This process ensures that we provide our customers with safe, high-quality items. However, as our products are used, there may be minor damages or imperfections not clearly visible in listing images. These details are outlined in our sales policy, and we encourage customers to thoroughly review this policy prior to purchase.
Transparency and Accountability:
Should it become apparent that any item we list potentially violates the aforementioned laws, we commit to promptly investigate and take necessary corrective actions. Additionally, we pledge to swiftly rectify any misinformation and maintain transparency in all our transactions.
Trademark Rights and Authenticity Guarantee:
All items we sell are initially purchased directly from manufacturers or authorized dealers by general consumers and subsequently acquired by us following the "First Sale" principle. We have no direct affiliation with trademark holders or manufacturers. If any item sold by us is determined to be non-authentic, we will promptly offer a refund.
Handling of Misinformation:
Although we strive for accuracy, unintentional misinformation may occasionally occur due to human error. If such issues arise, please contact our administration immediately. We promise to address your concerns with courtesy and professionalism.
Customer Service:
We always respond to customer feedback and inquiries promptly and courteously. Our goal is to ensure our customers have a secure and enjoyable shopping experience. Should you have any questions or concerns about our products, please do not hesitate to contact us.
