Payment is due within 2 days of purchase.  Unpaid item procedure is automatically started after 2 days. We are Auto Works Inc located in Madison WI.

Shipping on most parts is done via FedEx Ground. Normal ground service orders are processed within 1 business day after payment is received. Delivery times vary and typically take 1-4 business days depending on your location and how far you are from Madison Wisconsin. Fedex does offer Saturday delivery for some residential addresses. . 

Parts that are to be shipped via freight must go to a commercial address with freight access and loading dock OR forklift availability.  Additional charges apply to residential and or lift gate service.  Freight shipments may also be shipped to a terminal location for dock pickup or picked up in person - just call 1 day in advance to verify that parts are ready to go.

**Customer is required to inpsect package PRIOR to accepting delivery and MUST notate any damage before signing for item.  Not verifying damage before accepting delivery will VOID warranty and any chance of reimbursement.

All sales are final.  Returns with RO and prior arrangement only.  Replacement only for defective merchandise.  Refund only if a replacement is not available.  Please read the item description and view the pictures carefully before purchase. We will do our best to fully represent each part we sell.

Auto Works Inc has been in business for over 20 years with a reputation for providing quality used parts at a fair price. We pride ourselves on giving you the best customer service possible - so please Bid with Confidence.  All of our parts come with a 30-day limited parts-only warranty unless otherwise noted.  Electronic items are marked to prevent customers from returning their bad electronic parts, switching cases or housings and keeping our good ones.  Therefore, defective electronic parts are eligible for exchange only, unless a replacement cannot be sourced.

We invite all reasonable questions or comments. We will try our best to answer any and all questions you may have. We are located in Madison Wisconsin.