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Open hours: Monday – Saturday, 9 – 6pm
We strive to dispatch all items within one working day of the order being received and paid for. Please note the above applies to UK mainland locations, all off shore and international delivery times can vary dependent upon destination address.
About us
Returns That Are Our Fault
Wrong Item received / Faulty Item. Returns that are our fault includes wrong items received or faulty goods. We are more than happy to replace any item(s) in these instances. In The case that an incorrect / faulty item is being returned for a refund you will receive a full refund including the original postage & packaging costs. The refund will be processed upon receipt and inspection of the return. All returns are by prior arrangement only.
Most Buy It Now purchases are protected by the Distance Selling Regulations, which allow you to cancel the purchase within seven working days after the day you receive the item.
Returns That Are Not Our Fault:
1) Unwanted Goods / “Cooling Off” Items. Returns that are the customer’s choice under the distance selling regulations,
2) Returns due to incorrect item purchased
3) Goods that are simply unwanted
These are all entitled to a refund / replacement if it is reported to us within 7 days of receipt. As this type of return is not our fault, we will not refund your postage cost to return the item and we will also not refund the Royal Mail / Courier Postage costs incurred for the item sending out to you originally (Your refund then will be the final eBay price minus any postage cost). The refund will be processed upon receipt and inspection of the return. Items returned in non-saleable condition (Damaged / missing packaging etc) will be subject to a repackaging and admin surcharge. All returns are by prior arrangement only.
Frequently asked question
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