Shipping
Warehouses: Ships from either China or the US based on your location and stock availability.
Shipment Timing: Most purchases are shipped within 24-48 business hours, excluding weekends and public holidays.
Shipping Carriers:
US & Canada: USPS, UPS
Other Countries: FedEx International Priority Mail
Duties and Taxes: International buyers will be responsible for any applicable duties and taxes.
Special Requirements: Contact us in advance for any specific shipment needs.
Return&Refund
30-Day Refund:
· If you are not satisfied, you may return the product within 30 days for a full refund (shipping costs are not refundable).
· Please ensure the product is in intact condition and securely wrapped before mailing.
· A 20% restocking fee will apply if the product is not returned in like-new condition, including all packaging.
· Refund processing may take 2-5 business days from the receipt of the returned package.
Warranty
· This is the only official HIFIMAN store on eBay. All HIFIMAN products purchased will include the standard manufacturer warranty.
· For any after-sales services, please message us directly or contact the HIFIMAN support team.
· Customers are responsible for the cost of returning products for replacement; however, HIFIMAN will cover the shipping cost to send the replacement back to the customer.
Customer Support
· Please contact us with any questions; we respond within 24 hours (responses may be delayed during weekends and public holidays).
· We encourage you to reach out to us before leaving negative or neutral feedback, as we prefer to resolve issues directly.