About Us









Established in 2017, DLM Direct was founded with a simple mission: bringing you the best prices online. Specialising in a wide range of office products and health and beauty items, we work directly with trusted manufacturers to ensure that we deliver unbeatable value without compromising on quality. Sourcing exclusively from UK stock, we guarantee swift, reliable service for all our customers. Based in the heart of the Midlands, we are proud to serve both local and international markets, providing top-tier products worldwide. At DLM Direct, your satisfaction is our priority, and we are committed to bringing you the best products at the most competitive prices.

Payment Method

DLM Direct accepts the following payment methods:

American Express
Apple Pay
Diners Club
Discover
Google Pay
Maestro
Mastercard
PayPal
Shop Pay
Union Pay
Visa

Free Shipping

Shipping Details
We aim to get your order to you quickly and reliably! Heres how we handle shipping:

Processing Time: Orders are dispatched on the Same Business day after payment is confirmed, Monday to Friday if ordered before 3pm.
Shipping Options:

Royal Mail 48: Tracked delivery, typically arriving within 2 working days of dispatch (excluding Sundays and Bank Holidays).
Evri 48hr: Courier delivery with tracking, aiming for delivery within 2 working days of dispatch.
Amazon Shipping: Fast and reliable courier service, with delivery times varying by location (usually 1-3 working days).


Costs: Free Shipping on All Orders
Delivery Estimates: Times are estimates only. Delays may occur due to Royal Mail, Evri, Amazon Shipping, or external factors like weather, strikes, or Bank Holidays.
Tracking: Where available, tracking details will be provided via eBay once your order is dispatched.
Address Accuracy: Please double-check your delivery address.
Lost or Damaged Items: If your order doesnt arrive or arrives damaged, contact us via eBay messaging. Well work with the carrier to resolve it, though claims are subject to their terms.

We dispatch all orders from the UK. For international buyers, additional customs fees or delays may apply please check your local regulations.

Terms

Terms of Sale
Thank you for shopping with us! By purchasing from our UK-based eBay store, you agree to the following terms and conditions. Please read them carefully before placing your order.

General

All sales are final unless covered under our 30-day returns policy (see below) or your statutory rights.
We reserve the right to cancel orders due to pricing errors, stock availability, or suspected fraud, with a full refund issued if payment has been received.

Payment

Payment is due immediately upon purchase via eBays checkout system.
We accept payment methods supported by eBay (e.g., PayPal, credit/debit cards).
Unpaid orders may be cancelled after 48 hours at our discretion.

Shipping

Items are dispatched within Same Business Day after payment clears.
Shipping costs and estimated delivery times are shown at checkout. Delays due to Royal Mail, couriers, customs, or external factors (e.g., strikes) are beyond our control.
Buyers must provide accurate delivery addresses. Additional costs due to address errors may be charged to the buyer.

Product Descriptions

We aim to describe items accurately. Photos form part of the listing. Slight variations (e.g., colour due to lighting) may occur.
Used or refurbished items are sold as-is unless otherwise stated.

Returns

We offer a 30-day returns policy:

Returns accepted within 30 days of delivery.
Items must be unused, in original condition, with all packaging and accessories intact.
Buyer pays return postage unless the item is faulty, damaged, or not as described.
Refunds processed within 5-7 working days of receiving the return.

This does not affect your statutory rights under the UK Consumer Contracts Regulations or Consumer Rights Act 2015.

Warranties

New items may include a manufacturers warranty if stated in the listing.
Used or refurbished items have no warranty unless specified otherwise.

Liability

Our liability is limited to the items purchase price. We are not liable for indirect losses (e.g., loss of use).
Items lost or damaged in transit fall under the couriers responsibility; well assist with claims where possible.

Feedback

We appreciate your feedback! Please contact us before leaving negative or neutral feedback so we can address any issues.

Contact

For queries or support, message us via eBay. We aim to reply within 24 hours (Monday-Friday).

Governing Law

These terms are governed by the laws of England and Wales. Disputes will be handled via eBays resolution process or UK law as applicable.

Your statutory rights as a consumer are not affected by these terms. We may update these terms as needed. Thank you for choosing our store!

Returns

We want you to be completely satisfied with your purchase! If for any reason youre not happy, we offer a 30-day return policy.

Timeframe: Returns are accepted within 30 days from the date of delivery.
Condition: Items must be returned in their original condition, unused, undamaged, and with all original packaging, tags, and accessories included.
Process: To initiate a return, please contact us through eBay messaging with your order details. Well provide instructions and a return shipping label (if applicable).
Refunds: Once we receive and inspect the returned item, well issue a refund to your original payment method within 5-7 business days. Original shipping costs are non-refundable unless the return is due to our error.
Buyer Pays Return Shipping: Unless the item arrives defective, damaged, or not as described, the buyer is responsible for return shipping costs.
Exceptions: Custom-made or personalised items are non-returnable unless defective.

If you have any questions, feel free to reach out, were here to help!