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- For your safety and convenience, we process all payments through PayPal where all major Credit Cards are accepted (Amex, Visa, MasterCard, Discover, etc.).
- Paypal also allows you to pay via direct transfer from your bank account or e-check.
- For "Buy It Now" listings, your PayPal payment is due at the time of checkout.
- For auction style listings, your PayPal payment is due within 48 hours after the end of the auction.
At easttop Music, we pride ourselves on having some of the quickest and safest shipping in the industry! All items are professionally packed with the utmost care to ensure a safe trip! We make every effort to ship your order as soon as possible. Most orders are shipped within 1-2 business days after payment is received (This excludes weekends, and U.S. nationally observed holidays). Most orders received by 1pm CST, are shipped the same day!
- Free Ground Shipping (48 contiguous states): We reserve the right to choose the shipping carrier. The carrier may differ from what's currently shown. Most orders ship via FedEx, USPS First Class Mail and Priority Mail. Some orders may be shipped via USPS Parcel Post or UPS.
- Additional shipping charges may apply for orders shipping to Hawaii, Alaska and the following U.S. territories: American Samoa, Guam, Mariana Pacific Islands, Puerto Rico, U.S. Virgin Islands, and U.S. Military APO/FPO locations that use a U.S. Postal ZIP Code. We currently ship to these destinations via USPS.
- International Orders: Most orders ship via USPS First Class Mail, USPS Priority Mail and USPS Priority Express Mail. Additional shipping charges will apply. All Custom’s fees, import fees, duties, taxes, VAT, brokerage fees, and any other expenses associated with importing the instrument are at the customer's expense and are the customer's responsibility. Due to ebay and paypal’s requirement for a signature for orders over $750, we are unable to ship orders over $750 to international destinations.
- When your order ships, you will receive a shipping confirmation update on eBay with a link to track your package. Please note that we can only ship to the address provided during checkout, which must match and be verified by PayPal. We may contact you for additional verification if needed.
We are committed to providing our customers with the highest level of service and value! We stand behind the products we sell and we offer an excellent return policy to ensure your satisfaction! Our #1 priority is to make sure that every customer is a satisfied customer. That's why we offer a "No Hassle", "No Questions Asked" 30-day return policy. If you are not completely satisfied with your purchase, you may return the merchandise within 30 days for a refund, less our shipping costs and any applicable restocking fees. Please note, not all merchandise is returnable. Please ask if you're unsure. See below for more details on what is and is not returnable.
- Shipping and handling charges are non-refundable. If you received free shipping, the shipping cost (published rate) incurred by easttop Music will be deducted from your refund.
- Return shipping costs are the customer's responsibility. If you return an item using a prepaid return label from ebay, the cost of return shipping will be deducted from your refund. This is in addition to the original shipping costs that are also deducted from the refund. By using the prepaid label provided, you hereby agree to these terms and conditions. No exceptions will be made.
- We charge a minimum 20% restocking fee for all returned orders.
- We will not accept COD deliveries. These will be refused and sent back without notice.
- A Return Authorization number (RMA#) is required for all returns. Returned packages that are received without an RMA# will be refused and sent back without notice.
- A signature is required for proof of return. Carrier tracking information alone isn't enough to clearly prove the package was delivered to us.
- A copy of the sales receipt or packing slip must accompany all returns.
- Merchandise must be returned in the complete and original condition with all included packaging, parts, documentation and accessories (box, owner's manual, warranty cards, power supply, cables, etc.).
- In the event that the merchandise is refused upon delivery, not returned in the original condition or with original packaging (including documentation, accessories, parts,