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Shipping & Handling |
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Default
Shipping Cost or Free Shipping Information:
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Default shipping cost or free shipping service is only for the lower
48 United States by UPS Ground or USPS. Other areas or needs other
shipping ways, please contact us.
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Buyers from Guam, Puerto Rico, Virgin Islands, American Samoa, Alaska,
Hawaii, PO Boxes, APO/FPO addresses or other countries/areas, there WILL
be extra shipping costs, please contact us for more detailed
information.
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Please make sure your address is valid for both UPS and USPS services.
Any costs incurred because of incorrect or undeliverable address should
be undertaken by buyer.
Handling Time:
Sales
tax / Customs duties
Damage
In Shipping
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Return&Refund |
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If you are not
100% happy with your purchase, please contact Us. Please don't directly
opened a request or case without informing us, or else, we will do some
discounts on the warranty and other sales-services later on. Hope for
your understanding.
Returns
& Exchanges
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All returns must
be made within 30 days of delivery date. Items must be in new, unused
condition, with all original materials included with the shipment. A
partial refund may be applied for opened or damaged items, depending on
the condition.
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Items returned under the buyer’s remorse: The return shipping fee must
be covered by the buyer; The original shipping cost will also be
deducted from the refund. 15% restocking fee of the items purchase price
will be charged.
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Returns that are the result of our seller's error: Buyer will receive
a full refund of the item as well as shipping charges
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All returns require a RA (Return Authorization) number that will be
given by our seller. Please contact with us at first for more details.
Defective & Damaged Products
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If product was received damaged or not as described, please send us
some pictures or videos, so we could well understand your problem, then
solve them for you ASAP. Besides, it's much helpful for us to claim with
UPS, remind our related department to pay much more attention to
packaging later on. Hope for your understanding.
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Replacement or refund of defective or damaged products can only be
returned in exchange for the exact same product, or else, the purchase
price will be refunded back to your original payment method.
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If an item is received damaged, customer service must be contacted
within 7 days of receiving your item. All returns require a RA (Return
Authorization) number as above.
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Warranty&Feedback |
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6
months' warranty for the machines, not for the consumables. We stand
behind our products all the item, so even if your warranty period has
expired, you can still seek for service or technical support from us
with low cost.
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Any
warranty shipping cost to us is responsible by buyer.
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Any shipping cost to buyer is responsible by the seller.
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We committee to the customer satisfaction and want to bring you the
best purchase experience. If there is any problems, please contact
us ASAP. If not, please leave us a positive feedback as it's very
important for us. Thanks very much.
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