About HNS Tools

With millions of products sold so far, you can join our diverse customer base and discover the same savings they receive on high quality tools, safety equipment, cables, and connectors.

HNS Tools was created to expand beyond our core B2B success and give everyone access to our high quality products at low prices. This means you will receive the same friendly service, fast shipping, and reliable information that core customers have trusted for over 50 years.

Policies & Information

U.S. & International Shipping Information

All shipping is based upon your location and will be calculated using eBay’s shipping calculator. Shipping prices can not be altered by the seller. Method of shipment will be decided by the seller based on location on buyer and the weight of the items purchased.

Payment Information

We will accept payment using PayPal, Visa, Mastercard, American Express, and Discover.

Combined Shipping

We do offer a combined shipping discount to our customers. Upon winning more than one auction – you will automatically receive a shipping discount on all items that are paid for and shipped together.

Please note: In order to take advantage of this feature – all items to be combined must be checked out within 7 days of the first item won (i.e. if you won an item on a Monday and then another item on a Thursday – they can be combined. If you won an item on a Monday and then another one 2 weeks later – the combination feature will not be available).

International Buyers

All international shipments under 4 pounds will be shipped International First Class. Shipments over 4 pounds will be shipped International Priority Mail. A customs form number will be issued with the shipment of an international package. Home Network Supply does not offer an international shipping service that uses tracking numbers. You are responsible for any and all taxes and duties which will be charged upon delivery. Please contact your local post office to determine your estimated taxes and duties. We will not mark items as “gifts”, and we will value items using actual product value.

Returns

Home Network Supply accepts returns up to 30 days after you receive your order under certain conditions.

General Return (Ordered The Wrong Item, Changed Mind, etc)

Your item must be new condition to quality for a return. It must be in the original packaging without the plastic clamshell ripped, cut or torn open. If the packaging or item is damaged or in used condition, a 25% restocking fee may apply. You will need a Return Authorization Number. Contact us with your request to to receive an RA#. Write your RA # on the clearly on the return shipment and include all paperwork.

Defective or Incorrect Items

On the rare occasion that a customer receives a defective or incorrect item, you must notify us within 3 business days of recieving the item. Contact us to request a Return Authorization Number and information about the return. Make sure you write your RA # on the box and include all paperwork.

Unless otherwise arranged, we will ship out a replacement item when we receive your return, and your shipping will be reimbursed. If you request a return without a repalcement a refund may be issued.

All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product. A 25% open box fee will be assessed on any opened hardware or accessory.

If a product is not defective or incorrectly sent by Home Network Supply - the buyer is responsible for any and all return shipping costs and will be credited for their order minus the original shipping charge and any upon receipt by Home Network Supply.

If a product is defective or has been incorrectly sent, the buyer should obtain an RMA number and return the item to Home Network Supply. Should we deem the product defective or incorrectly sent, we will refund your shipping cost up to $7 for domestic shipments and $9 for international shipments and we will send a replacement or the correct item. Furthermore, Home Network Supply will only refund shipping costs if the customer chooses to replace the item. If the customer wishes to return the defective or incorrect item for a refund, no shipping costs will be refunded by Home Network Supply.

If the item is deemed not defective or correctly sent, no shipping charges will be refunded. We will take your input into consideration when determining whether or not the product is defective; however, as the seller and expert on the product sold, Home Network Supply will ultimately have the final determination if a product is, in fact, defective. After testing and analysis, all decisions concerning defectiveness are final. The customer will be promptly informed of the decision made.

NOTE: Home Network Supply recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to Home Network Supply or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking and (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. Please note that the United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before the USPS will initiate a trace.

If you discover what you believe is a product defect for any third-party product, please contact the manufacturer directly for information regarding the manufacturer's warranty.

If your order is returned to HNS because the package is undeliverable as addressed, HNS will process the order as a return and issue a refund for the item only. The customer will be notified via email once the return has been completed and refunded. You may request for the order to be reshipped by HNS with a new address in order for us to resend your order. All requests must be made prior to a refund has been issued. Furthermore, if you would like the order to be re-shipped, you will be responsible for payment of the shipping charges. If you purchased using a free shipping promotion, shipping charges will be based on USPS or UPS rates to your destination based on the weight of the package. Fees can be collected via PayPal or by providing a credit card number.

Redirect Fees will apply for orders that need to be rerouted while in transit. Customer is responsible for the redirect fee if Home Network Supply is not at fault for the shipping error. The customer will be charged $15 + the original shipping cost per package; fee is due when the redirect has been made.

All returns must be sent to:

Home Network Supply
800 Airport Road
Annville, PA 17003

FAQ

When do you leave feedback for buyers?

Due to the volume of transactions that Home Network Supply experiences – all of our feedback is left automatically upon our receiving a payment for an item.

How long can I wait to pay for my item?

You have 7 days to pay for an item. On the 8th day – we reserve the right to re-list the item and file with eBay for a refund of our Final Value Fee on that specific item. Please remember that the maximum number of days to combine multiple purchases is 7 days.

I would like to bid on several items – do you offer combined shipping?

Yes we do offer combined shipping. All of our shipping is based upon the total weight of your items. Please remember that the maximum number of days to combine multiple purchases is 7 days.

Can I modify my order after it has been placed?

You have 30 minutes after placing your order to make changes, including your shipping address, payment method or quantity of items purchased. After 30 minutes, we will start processing your order and it may not be possible to make additional changes.

Can I cancel my order after it has been placed?

You have 30 minutes after placing your order to cancel the sale. After 30 minutes, we will start processing your order and it may not be possible to make cancel the sale.

How do I return a product?

Our return policy is accessible through every auction that we run. The first step is to obtain an RMA number. This RMA number helps us keep track of the entire process.

What kind of warranty do you offer?

Home Network Supply offers an unconditional 60 day guarantee as well as all original manufacturer provided warranties.

Do you charge sales tax?

Home Network Supply is required to charge sales tax by state/territory statues due to a presence, legally defined as NEXUS as determined by your state/territory, in the following 47 states/territories: Alabama (AL), Alaska (AK), Arizona (AZ), Arkansas (AR), California (CA), Colorado (CO), Connecticut (CT), District of Columbia (DC), Florida (FL), Georgia (GA), Hawaii (HI), Idaho (ID), Illinois (IL), Indiana (IN), Iowa (IA), Kansas (KS), Kentucky (KY), Louisiana (LA), Maine (ME), Maryland (MD), Massachusetts (MA), Michigan (MI), Minnesota (MN), Mississippi (MS), Missouri (MO), Nebraska (NE), Nevada (NV), New Jersey (NJ), New Mexico (NM), New York (NY), North Carolina (NC), North Dakota (ND), Ohio (OH), Oklahoma (OK), Pennsylvania (PA), Puerto Rico (PR), Rhode Island (RI), South Carolina (SC), South Dakota (SD), Tennessee (TN), Texas (TX), Utah (UT), Vermont (VT), Virginia (VA), Washington (WA), West Virginia (WV), and Wisconsin (WI).

How can I remove the sales tax from my order?

We will honor a valid sales tax exempt certificate/resale certificate. Please inform us (if you are in a state in which we collect sales tax) of your exemption and provide your exempt certificate for a sales tax refund.

How much is shipping for this item?

Shipping for each item is based upon weight. Click on the 'Shipping and Payments' tab and enter your zip code or country to obtain a shipping quote.

I live near your warehouse – can I pick up my item to save on shipping costs?

You can pick up items at our warehouse but the items must be paid for before pickup. We currently do not have a customer counter and can’t provide change and credit card transactions on site.

Will you mark this item as a gift?

We will not mark any item as a gift. Typically no pricing information is included in the shipment.

Will you take an offer for this item?

All of our prices are as they stand and we will not accept any offers for products.

Do you sell to locations outside of the USA?

Yes – we do offer shipping outside of the USA. Please refer to the 'Shipping and Payments' tab for a shipping quote.