Bevpod Replacement Ice Sheet / Freezable Gel Pack - Cooler NOT Included

questions

If you have any questions about an item, please ask them before buying or bidding. We respond to emails during our business hours, which are 9 a.m. to 2 p.m. ET Monday through Friday, excluding holidays.

shipping

All orders are shipped within one business day after payment is received. We ship Monday through Friday, excluding holidays. Most orders placed within the contiguous United States are delivered within 5 business days; however, please allow 2-10 business days for delivery. Deliveries may be delayed during the holiday season.

Tracking information will be available once the shipping label is printed.

Delivery signatures may be required on orders over $200.00 or may be required due to the geographical location of the delivery.

issues with an order

Please contact us via the "Contact Seller" link from the "Order Details" page if there are any issues with your order. We strive to maintain high customer satisfaction and are confident we can successfully resolve any issues.

returns

We have a free 30-day return policy. If you are not satisfied with the item(s), please send the item(s) back for a full refund. Full refunds only apply when an item(s) is returned to us in the same condition as when it was sent. If we receive an item(s) in a different condition than when it was shipped, i.e., used, damaged, missing parts, or if it gets damaged during return shipping, a deduction to the refund may be applied. Buyers using an inaccurate return reason will be reported to eBay.