Shipping & Delivery

• A valid physical street address is required for all deliveries to ensure safe and successful delivery.
• Some remote areas may only have a Post Office Box as a collection point. If the courier cannot deliver, the parcel may be returned, and your order may be canceled and refunded.
• Dispatch Time: Orders are shipped within 1-2 business days from our Los Angeles-based warehouse.
• Estimated Delivery Time:
  • Standard locations: 2-8 business days from dispatch
  • Remote areas: 4-10 business days from dispatch
• Delivery times are provided by third-party couriers and are only estimates.
• Couriers: AUS POST & other local couriers (e.g., Fastway). The courier is automatically selected based on your location.
• Ensure the recipient’s name, mobile number, and address are accurate. Incorrect or missing details may cause delays, additional charges, or lost shipments.

Purchasing & Payment

• By placing a bid or making a purchase, you agree to our Terms & Conditions, which include all policies stated in the product description.
• Payment must be made after purchase. Failure to pay within 7 days may result in negative feedback, a report to eBay as a non-paying buyer, and the item being re-listed unless prior arrangements have been made.
• Please review and accept our postage and handling charges before bidding or purchasing.
• We may occasionally send newsletters via email.

Returns & Warranty

Change of Mind Returns

• If you change your mind, you can return the item for a full refund.
• Items must be returned in original condition with proof of purchase within 30 days of purchase.
• The buyer is responsible for return shipping costs.

Warranty Claims

• All warranty claims must be directed to our Customer Service team via eBay messages.
• To file a claim, you must provide:
  • A description of the defect or damage
  • Photographic evidence of the defect/damage (if applicable)
  • Your invoice, order number, or proof of purchase
  • Any additional details needed to process your claim
• If an item is damaged or defective upon delivery, photographic evidence must be submitted before a repair, replacement, or refund is processed.

Customer Support & Feedback

• We pride ourselves on excellent customer service before and after your purchase.
• If you have any issues, please contact us before leaving feedback so we can resolve your concern.
• For pre-sales inquiries, include the item number in your message.
• For post-sales inquiries, provide your eBay username or sales record number.
• Contact us via My eBay Messages – we typically reply within one business day. However, during peak sales periods, responses may take longer.

We appreciate your support and look forward to serving you!