PLEASE READ AND ACCEPT OUR POLICIES BEFORE YOU
BUY OUR PRODUCTS.
The fishes will be shipped Overnight or Next-day shipping upon
requested.
We only ship out packages on Monday, Tuesday, and Wednesday. The
cut off time for shipping out is Wednesday 9AM. Every transaction after that
will be held until next week shipment.
We mostly use USPS Express, sometimes Fedex for shipping out the
fish. If temperatures in your area on the day of delivery are below 40F or
above 90F, please ship the package to your nearest USPS or Fedex Access Point.
Your local USPS or Fedex Access Point will be able to hold your package for
pickup if you call them prior to the day of delivery. That way the package
won’t be left outside in cold or hot weather all day long.
We offer combined shipping! Simply check out all your items as
usual and send us a message. We'll gladly refund any extra shipping costs. Please
note that one box can hold up to 9 fish. Orders with more than 9 fish will
require an additional box and may incur extra shipping charges.
DOA
Policies
1. Report DOA within the first 1 hour of received the package.
We’re not responsible for any report after 1 hour time frame. The package DOA
policy will be voided NO EXCEPTIONS.
2. Take a photo of the dead fish in the UNOPENED bags.
3. Take a photo of the dead fish in a container with full water.
4. Let us know if you want us to refund or replacement, customer
pay for replacement shipping cost.
5. Shipping fees are NOT REFUNDABLE once the shipping label provided
on eBay.
6. We don't accept return on livestock. All sales are final.
7. When you placed an order with us it will takes 5 days for us to
process your orders.
8. Our responsibilities are to ship our products out on time and
safely to our customers that includes healthy fishes, shrimps and packaging.
9. We will not be responsible for services out of our operations
such as delayed, damaged, or lost packages by carriers we have no control over
their services.
10. DOA policy will be void when package got delayed, damaged, or
lost by carriers more than 5 days.
11. It is the customer’s responsibility to track their package and
be present when package arrive. Please contact the carriers if you don't
receive your package within 4-5 days.