ACiQ 36K BTU 18 SEER Single ZONE Mini Split Heat Pump System, S&D

Welcome to HVACDirect Online

eBay Team Hours
8am - 5pm EST Monday - Friday
Offers & Messages do not get responded to on weekends but instead on the following Monday

Standard Office Hours
8am - 9pm EST Monday - Friday / 10am - 6pm EST Saturday / 11am - 5pm EST Sunday

We are a top rated HVAC online wholesaler, mainly dealing in ACiQ (with most models comparable to Carrier/ICP brands), Trane (RunTru), and Goodman central air systems. We also carry many brands of mini splits, mobile home units, fireplaces, stoves, fans, accessories, parts, and more! We have a team including several full-time technicians to help you when you need it.

Our goal is to spread the word to homeowners about the secret that other HVAC (Heating, Ventilation and Air Conditioning) companies don't want you know: A homeowner can save thousands on a new air conditioning and heating system by buying the equipment direct). Most homeowners don't know they can do this and instead they call a local HVAC installer who sells them the service plus the equipment -- at a huge markup. We sell the furnace and AC systems (plus more) at wholesale pricing and deliver right to your doorstep, free lift gate / easy unload service included!

HVAC products are some of the largest investments an individual can purchase for their home, and not many people are well educated on this topic. We aim to change this by empowering our customers with knowledge. We are proud of our industry-best customer service team staffed by HVAC professionals, plus our customer service team is available in the evenings and on weekends to help with questions.

We frequently keep stock up to date; on the rare occasion we run into a stocking issue we will contact you directly, and can usually substitute out a unit of equal or greater value.

Don't see what you're looking for? Send us a message and we'd be happy to help!

Tracking Orders

eBay's tracking system often has trouble displaying freight/PRO tracking information as it is optimized for smaller items.

It's best to track freight shipments directly on the Carrier's own site. You will be given the name of the freight company (we use a few different trucking companies) that is carrying your order and well as the tracking information to look your order up.

In cases with multiple tracking numbers, please note that eBay will show any small UPS / FedEx / USPS shipments as the primary tracking number automatically, you can view freight tracking information by viewing your full order details. When your order reaches a nearby terminal the freight carrier will contact you to schedule a drop off date & time, usually this is about 24 hours before drop off. If the carrier cannot reach you, we will attempt to reach you on eBay.

Shipping Policy & Transit Times

We mainly ship from our warehouses near Dayton, OH Atlanta, GA and Albany, OR. Free shipping promotions apply to residential or business curbside delivery within the 48 contiguous states. Freight LTL Shipping currently does not include inside delivery. We process and ship orders Monday through Friday.

Orders are normally shipped within 1 to 3 business days, and arrival is expected within about 5-7 business days from order until delivery for most states. Closer to 7-10 business days if you are on the west coast. Shipping transit times are not guaranteed and may vary depending on your delivery address. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day.

We frequently keep stock up to date; on the rare occasion we run into a stocking issue we will contact you directly, and can usually substitute out a unit of equal or greater value.

Some items may be placed on backorder, and a few extra business days may be required for back ordered items to ship. Shipping transit times start once your order leaves our warehouse. We highly recommend not to schedule your installation/replacement with your HVAC Installer until you have received your product; this can avoid any possible additional charges. Since the shipping means are not via our delivery trucks, some delays in shipping by the freight or ground carrier may occur which are unfortunately out of our control.

What to Expect During Freight Delivery

Most of the items that we sell and ship will ship through freight carriers. These items will be on a skid, strapped down, and wrapped with blue shrink wrap. The freight company should call the phone number on your order and schedule a delivery appointment with you before attempting delivery. Since most people have not ever dealt with a freight company shipment we have outlined the best way to check the shipment for damage before signing for delivery.

• Do not sign for your shipment until all items have been carefully inspected.
• Please remove any cardboard to ensure that there is not any concealed damage.
• Please ensure that all units have been received in good condition or refuse delivery.

Please inspect your item carefully while the delivery driver is present. DO NOT just sign for the item without inspecting the product. When you sign the delivery receipt you are releasing the trucking company of any responsibility for your item. We cannot be held responsible for damages caused by the trucking company.

Contact us through eBay mail system with any questions, we're here to help!

Equipment Arrival

When your order reaches a nearby terminal the freight carrier will contact you to schedule a drop off date & time, usually this is about 24 hours before drop off. If the carrier cannot reach you, we will attempt to reach you on eBay. If no correspondence is received by us or the freight company in a timely manner, your order may need to be returned to sender to avoid storage fees.

Once your order arrives, make sure to inspect each and every item on the pallet. Count the number of items (boxes) on the shipment. Make sure that your count matches the count printed on the delivery receipt before signing for your delivery.

Missing items or incorrect items should be reported within 24 hours of receiving your order by contacting our customer service department, either through eBay or directly.

Small items or accessories are commonly tucked into boxes of larger items to protect them during transit.
Be sure to check inside all boxes before reporting a missing item!

After taking count of the pieces on your shipment, remove wrapping or boxes and inspect each item of equipment thoroughly in the front of the driver. Do not sign the delivery receipt until you have thoroughly inspected each item. Check all of the equipment to make sure it is not dented or heavily scratched. Make sure to mark the delivery receipt clear, short, wrap broken or damaged after inspecting your shipment thoroughly. (Whichever is applicable.)

Making Notes on the Delivery Receipt

If the number of items noted on the delivery receipt matches what you have received and none of the items have been damaged. Accept your delivery, sign and Mark the Receipt Clear.

Note: The consignee (customer) is responsible to check and assure that the products being received are clear of damages and/or shortages.

If the items or boxes on the shipment do not match the number listed on the delivery receipt. Mark the Receipt Short (a packing slip will be attached to the freight shipment for your reference) Make sure to note on the delivery receipt which items are missing. We will work with the carrier to track the missing items, please allow up to 7 business days for the freight carrier to locate your items. Please allow the appropriate time for the Freight Carrier to locate the missing items notated short on the delivery receipt. If the freight carrier is not able to locate the missing items, we will ship those items via standard ground shipping to you at no charge if the receipt was noted short and the items that are missing are noted on the delivery receipt.

If the shrink wrap is torn or has been replaced during transit; Mark the Receipt Wrap Broken.

How Do I Handle a Damaged Shipment?

If your order arrives with obvious or heavy damage, please refuse the shipment and contact us so we may issue a replacement order. If you are unable to refuse delivery or if the damage is concealed, contact us ASAP so that we may help with a replacement order.

If your order arrives with smaller cosmetic damage, please contact us so we may assist you further. If you are present at the time of delivery, please accept the items, but note the damage on the delivery receipt.