Our orders are shipped from Cairns, QLD Australia (4870). If there is no sufficient stock in this branch then your order will be fulfilled by one of our other branches or supplier directly.

Please allow 1-2 business days from the purchase time for your order to be fulfilled and shipped. If for some rare reason this will not be achieved, we will contact you directly and inform you of the situation.

Australian Orders

For standard delivery within Australia we utilise Australia Post as our primary carrier and Aramex as our second.

Delivery times will vary depending on your location. You can get your exact estimated delivery time at the Fastway Couriers  shipping calculator (no dimensions needed) and Australia Post  shipping calculator (see Parcel Post) respectively.

Please note that Cairns is outside of the Next Day Delivery area for Australia Post Express Post. Please keep this in mind should you be considering utilising the Express Post option.

New Zealand

Items are shipped via Australia Post International Express Courier. The estimated delivery time frame is 3-5 business days from date of dispatch.

Other Countries

Your order delivery time will vary depending on your country. You can get your exact estimated delivery time at the Australia Post shipping calculator page (click overseas tab and refer to Standard Service). Our postcode is 4870.

*Central & South American Buyers* - Please note we often experience longer delays with shipment deliveries to these countries. Though we ship fast and the items often arrive in the destination country on time, customs dispatch and domestic courier delays are often responsible for longer waiting times. Please contact us prior to purchase should this be an issue or you'd like some more details.

International Buyers – Please Note: 

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.

Note we cannot send dangerous goods items overseas. 

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• You are required to notify Wholesale Paint Group within 10 working days in the unlikely event that the item arrives damaged or faulty. In addition to a detailed description, you are required to provide images (or a short video clip if more appropriate) of the damage of the order to proceed with the warranty process. Once assessed and approved by our customer service team, you will be contacted to proceed with the return, refund or replacement process. Please do not attempt to return the item without our approval.
• To make a claim, you must provide us with your order number. You need to also describe the problem precisely and provide evidence to support your claim, and state whether you are requesting a replacement, repair, refund or credit.
• Refund generally takes up to 2 working days to process, and will notify you once the refund has been processed. However, please allow an additional 5 working days on top for your financial institution to process it.
• A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.