Unblock Tech is well known product and we assume you understand all the features and functions of this product before purchase. If you experience issues when setting up, with remote, or installation, please contact us and explain the issue before submit a return request. Most issues are because incorrect setup and installation and we can help you to resolve it through communication. Thank you.
Return Policy: No return will be honored if the serial number and MAC number do not match our record for the item shipped to you. All opened package is subjected to eBay return deduction guideline. For return in original condition with reasons that is change of mind, order by mistake, do not like the product, or you can not find the features you want to use, there will be 20% restocking fee. Free return is only for item is confirmed defective and acceptance for replacement by the buyer.