OEM: 1798000-00-C
Year: MS Feb 2021 2022 2023 2024 2025 / MX Mar 2021 2022 2023 2024 2025
Model: Tesla Model X S
Condition: Used, ~8k ml
Compatibility:
The buyer is responsible for compatibility.
Please message us your VIN number and we will do my best to help you!
Dear Valued Customers,
We appreciate your trust and are committed to providing you with high-quality auto parts and exceptional service. To ensure transparency and mutual understanding, we present our Return and Interaction Policy:
1. General Provisions
- Product Condition: All parts are sold "as is" and undergo thorough testing and inspection before shipment.
- Responsibility: We are not liable for errors in ordering, installation costs, diagnostics, repairs, or any other expenses incurred by the buyer.
2. Return Policy
While we maintain a strict "Final Sale" policy, we acknowledge that certain situations may warrant exceptions:
Accepted Return Reasons:
- Our Error: If an incorrect part was sent that does not match the description.
- Damage During Shipping: If the item was damaged during transit, supported by photographic or video evidence.
- Manufacturing Defect: If the product has a confirmed manufacturing defect (see Section 4).
Non-Accepted Return Reasons:
- Incorrect part selection without prior compatibility verification.
- Change of mind after purchase.
- Finding a similar item at a lower price elsewhere.
- Parts that have been installed, modified, or damaged post-purchase.
- Purchases made "on trial" without prior agreement.
Important: If a return is requested for any of the above non-accepted reasons, it may be considered at the buyer's expense, with a 20% restocking fee applied.
3. Return Procedure (For Accepted Cases)
- Contact Us: Reach out via eBay's messaging system within 3 days of receiving the item.
- Provide Evidence: Submit photos or videos of the item and packaging that substantiate the return reason.
- Await Instructions: We will review your request and provide return instructions.
- Refund Process: Upon receiving and inspecting the returned item, we will process a refund within 6 business days.
Note: If the returned item is found to be in working condition, no refund will be issued.
4. Protection Against Fraudulent Returns
- Documentation: Each part is documented with photos and videos before shipment.
- Unique Markings: Items are marked with unique identifiers to prevent substitution.
- Verification: We may request video evidence to confirm any claimed defects.
- eBay Involvement: In cases of unjustified disputes, we will provide eBay with all necessary evidence to protect our interests.
5. Shipping Damage
- Immediate Action: Contact us promptly with photos of the damaged item and packaging.
- Preserve Packaging: Retain all packaging materials, as they may be needed for claims.
- Resolution: We will assess the situation and offer a replacement or compensation.
6. Pre-Purchase Recommendations
- Compatibility Confirmation: We strongly advise contacting us before purchasing to confirm part compatibility and specifications.
- Clarifications: If uncertain, please reach out to avoid potential return scenarios.
7. Handling of Products
- Post-Purchase Modifications: Returns are not accepted for items that have been installed or modified.
- As-Is Sales: All products are sold without warranty unless explicitly stated otherwise.
8. Feedback and Dispute Resolution
We value open and honest communication. If you have concerns:
- Contact Us First: Please reach out before leaving feedback; we are committed to finding amicable solutions.
- Unjust Feedback: In cases of unfair feedback, we will seek eBay's assistance for removal.
9. Conclusion
By purchasing from us, you agree to this policy. Our goal is to create fair and transparent conditions that protect both buyers and sellers.
Questions? Feel free to contact us—we are always here to assist!