SHIPPING AND HANDLING POLICY:
All orders are shipped using UPS Next Day Air service.
All fish orders will be shipped out Tuesdays,
Wednesdays or Thursday.
Unfortunately, we DO NOT ship outside the
Continental U.S.
We ship orders when invoices are paid. Multiple orders can be combined for
a Custom Rate. Just send us an eBay message asking to hold for combined
shipping as well as an invoice that reflects the combined shipping amount.
PLEASE NOTE: Pond packs cannot be
combined with any other orders.
UPS WILL NOT deliver to P.O. Box
No Saturday or Sunday Delivery!
ABOUT US:
We’re So Koi is Florida's
Largest Koi Farm! We’re a family-run business
passionate about raising and providing the highest quality koi to enthusiasts,
hobbyists, and wholesalers alike. Our Koi are hand-selected for
their vibrant colors and patterns, ensuring that every fish you receive from us
is a true work of art. Our commitment to maintaining a healthy stock of koi and
our dedication to customer service helped us establish a loyal customer base
and a reputation as a trusted source for koi. Each fish is shipped directly
from our farm to your door via UPS Next Day Air, to ensure a secure and speedy
arrival. Bid with confidence and add some beauty to your pond with these
stunning koi fish.
FISH HEALTH:
We here at We’re So Koi, are passionate about our fish
and our customer satisfaction. That is why we test our fish regularly, so that
you can be confident that nothing but the healthiest fish arrive on your
doorstep.
Payments:
All payments are handled through eBay
Guarantee:
We guarantee live arrival of your fish! However, in
the unlikely event of a DOA (Dead on Arrival), please submit a picture of the
dead fish “with the tail cut off!” and we will refund the purchase amount of
the fish or replace. The claim must be received within 4 hours of receipt from
carrier. (Please note if any damage to boxes). We recommend appropriate
quarantining of all new arrivals.
If you are unhappy with your koi for any
reason, please contact us before leaving negative or neutral feedback. We strive to keep all our
customers happy, and we will work with you to find a solution.
We are not satisfied unless you are satisfied!