PRODUCT PECIFICTION
Material : Oxford cloth + nylon cloth
Applicable Maximum battery size:370*90*110mm ( 14.56 * 3.54 *3.93 in ) .
Applicable battery model:Hailong, Dolphin, Tiger shark, Jumbo shark or other battery ( Can contact us if you are not sure ).
PACKAGE INCLUDE
1x Battery Cover ( don't include battery or battery case )
We accept multiple payment ways, Paypal, Google Pay, Apple Pay, credit card, debit card and other payment method supported by eBay
Item Location: Ca,US (US Warehouse)
All orders will be handled in 1 business dayafter cleared payment.(weekends and official holidays not included）
All Products will be rechecked before shipped out.
Fast shipping via FedEx or UPS to most US addresses , it usually takes 3-5 daysto deliver. Valid tracking provided for all shipments.
These three States belongs to remote aeras ,if your address belong to AK PR Hi,Please contact me first before u place the order
Return Policy：
1.Should meet all return requirements :
a. Bought the product within one month. We will bear the return shipping fee if quality issues happen .
b. Buyer should bear the all shipping fee ( include the shipping cost to ship it out ) if return happens not because of quality issues .
2.Return package should be complete , we will check the the package after receive it .
If any products or accessories missed , we have the right of "Partial Refund "or No Refund "
Warranty：
- We provide 1 year warranty for all electric bike batteries.the warranty starts since the item is delivered successfully
- Any battery with quality problem in one month we can return the money after you provide the proof.
- After one month we can send BMS or cells to you for repair,or you can send it back to repair as well.
All our electric bicycle batteries with high quality cells and BMS, and they will be 100% tested before shipping.
We don't supply warranty service for the following situation :
1. The battery goes over water.
2. The battery is broken man- made.
3. Return the battery without reason.
4. Open a case without contacting us.
Pre-sale Service:
Please feel free to contact us via ebay message if you have any questions about product . We will try our best to reply to you on Business Time. （except weekends and holidays）
Our office hour: -9:00a.m.-- 6:00 p.m.(GMT+8) of Monday to Friday.We highly appreciate your understanding and patience!
After-sale Service:
If there is any issue or question after purchase the product,please contact us before leave a negative feedback or file a case.We promise will offer the most convenient way to make it right.
We have professional technician to analyse your problem，provide the solution，have professional maintenance point in US and DE，never worry about our aftersale service.
1. Any questions, pls. contact us via ebay message or email us.We will reply your message within 48 hours. If you do not receive our reply within 48 hours, pls. post a message again because sometimes our message system may block some emails.
2. If you are satisfied with our service, pls. kindly leave us a positive feedback and give us the Detailed Seller Rating with all "5 stars" in very area.
3. Our aim is to provide Top Level Customer Service, your recognition will encourage us greatly and serve you better. We strive to keep all our customers satisfy.
